Working in the retail and customer service industry is not for the faint of heart. One minute you're helping a sweet old lady find the perfect pair of shoes; the next, you're dealing with a Karen who's demanding to speak to the manager. And returns are a whole other adventure. It's like some people think the store is their personal rental service. Despite the challenges, there's nothing quite like the satisfaction of helping someone find exactly what they're looking for...or maybe it's just...

They're flavorsome

How did that happen?

There’s nothing like a happy dance to turn things around.

well played

When you have someone in your organization, or externally who your organization is paying, specifically to do a task… It makes sense to let them do that task; if you insist on your involvement and time being spent on that same task, all you're doing is double handling and wasting your own time and the organization's money. And, yet, so many managers struggle with this simple concept, refusing to relinquish even the smallest, most important things to those who should be responsible for them, bog…

It could be way worse

Treat Yourself to Taurus Month

Make sure you have your insulin ready…

The lighter side of the silver screen

Cute cats enjoying cuddle time

“It's just trees,” lamented one unhappy 1-star reviewer who was writing about… a national forest. Don't you hate when you visit the outdoors, and the outdoors are there? Crazy how that works. These people decided to visit our nation's many great national parks, and they then proceeded to leave very funny, and very unhinged 1-star reviews about them. The funniest to me are the ones where people get the location entirely wrong. For example, one reviewer was frustrated because their “Milkshake was…

Get off my lawn, kids.

From the mouth of science herself.